Citizen Charter

µwgK bs

‡mevi bvg

‡mev cÖ`v‡bi c×wZ

‡mev cÖ`v‡bi mgqmxgv

wbw`©ó †mev cÖ`v‡b e¨Z¨q n‡j cÖwZKv‡ii weavb

1

†eZb wej|

‡emiKvwi wk¶v cÖwZôvb¸‡jv †_‡K †eZbwej cvIqvi ci mswk­ó dvB‡j Dc¯’vcb K‡i DשZb Kg©KZ©v‡`i ¯^v¶i MÖnYµ‡g wej cÖ`vb|

wej cÖvwßi 03 (wZb) w`‡bi

g‡a¨ |

we‡ji †Kvb fyjΓwU _vK‡j Zv ms‡kva‡bi Rb¨  mswk­ó wk¶v cÖwZôv‡b †cÖiY Kiv nq| ms‡kvwaZ wej cÖvwßi ci e¨e¯’v MÖnY Kiv nq|

2

Awf‡hvM|

‡emiKvwi wk¶v cÖwZôvb/cÖwZôvb cÖavb/ wewfbœ KwgwU/Dce„wËi UvKv AvZœmv‡Zi wei“‡× Awf‡hvMKvwii Awf‡hv‡Mi †cÖw¶‡Z e¨e¯’v MÖnY|

Awf‡hvM cÖvwßi 01 (GK)  mßv‡ni g‡a¨ Z`š—Kvix Kg©KZ©v wb‡qvMµ‡g 15 w`‡bi g‡a¨ Z`š— cÖwZ‡e`b msMÖn KiZ: AvBbvbyM e¨e¯’v MÖnY Kiv nq|

wbw`©ó mg‡qi g‡a¨ Z`š— cÖwZ‡e`b cvIqv bv ‡M‡j  cieZx© 01 (GK) mßv‡ni g‡a¨ Z`š— cÖwZ‡e`b wbwðZ Kiv nq|Ab¨_vq cieZx© e¨e¯’v MÖnYv‡_© †Rjv cÖkvmK g‡nv`q‡K AewnZ Kiv nq|

3

KwgwU MVb|

wk¶v cÖwZôv‡bi wewfbœ ai‡Yi KwgwU MVb/wbe©vPb cwiPvjbvi AbygwZ/ wcÖRvBwWs Awdmvi wb‡qv‡Mi Av‡e`‡bi †cÖw¶‡Z e¨e¯’v MÖnY|

10 (`k ) w`‡bi g‡a¨|

Av‡e`‡b †Kvb f~jΓwU _vK‡j Zv ms‡kva‡bi Rb¨ mswk­ó wk¶v cÖwZôv‡b †cÖiY Kiv nq| ms‡kvwaZ Av‡e`b cÖvwßi ci e¨e¯’v MÖnY Kiv nq|

4

d¨v·‡hv‡M cÖvß evZ©v|

Zvr¶wYK e¨e¯’v MÖnY Kiv nq|

ÑÑÑÑÑÑÑÑÑ

ÑÑÑÑÑÑÑÑÑÑÑÑÑÑ

5

DשZb Awdm

(gš¿Yvjq/Awa`ßi) †_‡K cÖvß cÎvw`/Z_¨|

cÎ cvIqvi ci mswk­ó bw_‡Z Dc¯’vcb Kiv nq| cÖ‡qvR‡b Aaxb¯’ cÖwZôvb n‡Z Z_¨vejx msMÖnµ‡g cÖvß cÖwZ‡e`b/Z_¨ DשZb KZ…©c¶ eive‡i †cÖiY wbwðZ Kiv nq|

10 †_‡K 15 w`‡bi g‡a¨

mgqgZ bv †c‡j ZvwM`µ‡g cÖwZ‡e`b msMÖn KiZ: DשZb KZ…©c¶‡K AewnZ Kiv nq|

6

me ai‡bi cvewjK cix¶v I wewfbœ ai‡Yi e„wË/evwl©K cix¶v msµvš—|

cix¶v ïi“i c~‡e© mswk­ó‡`i wb‡q cÖ¯‘wZg~jK mfv AvnŸvb K‡i myôz I bKjgy³ cwi‡e‡k cix¶v Abyôv‡bi e¨e¯’v MÖnY Kiv nq|

myôzfv‡e cix¶v cwiPvjbvi ¯^v‡_© Ges cix¶v PjvKvjxb mgh wk¶v I Kj¨vY kvLvq cix¶v K‡›Uªvji“g Pvjy Kiv nq|

ÑÑÑÑÑÑÑÑÑÑÑ

ÑÑÑÑÑÑÑÑÑÑÑÑÑÑ

7

wewfbœw`em/ Abyôvb cvjb|

mfv AvnŸv‡bi gva¨‡g wba©vwiZ w`em/Abyôvbvw`i Kg©m~wP MÖnY KiZ: Zv h_v‡hvM¨ gh©v`vq cvjb Kiv nq|

ÑÑÑÑÑÑÑÑÑÑÑÑÑ

ÑÑÑÑÑÑÑÑÑÑÑÑÑÑ

8

gwnjv I wkï, mgvR‡mev, ª Dc-

RvZxq mb`,¯‹vDU I wkï GKv‡Wwg  Kvh©µg|

(K) mfv AvnŸv‡bi gva¨‡g wba©vwiZ w`em/Abyôvbvw`i Kg©m~wP MÖnY KiZ: Zv h_v‡hvM¨ gh©v`vq cvjb Kiv nq|

(L) cÎ cvIqvi ci mswk­ó bw_‡Z Dc¯’vcb Kiv nq| cÖ‡qvR‡b Aaxb¯’ cÖwZôvb n‡Z Z_¨vejx msMÖnµ‡g cÖvß cÖwZ‡e`b/Z_¨ DשZb KZ…©c¶ eive‡i †cÖiY wbwðZ Kiv nq|

ÑÑÑÑÑÑÑÑÑÑÑÑÑ

10 †_‡K 15 w`‡bi g‡a¨

ÑÑÑÑÑÑÑÑÑÑÑÑÑÑ

mgqgZ bv †c‡j ZvwM`µ‡g cÖwZ‡e`b msMÖn KiZ: DשZb KZ…©c¶‡K AewnZ Kiv nq|